Adult industry veteran and sex educator Anne Hodder-Shipp will host Compassionate Customer Service, a live training for adult industry customer service reps, store managers, retail staff and other professionals looking to build stronger, more effective customer communication skills. The webinar is scheduled Friday, Aug. 30 at 11 a.m. PDT and is open to anyone looking to learn how to handle concerns, complaints, and questions with tools that translate into return visits.
Sponsored by education organization Everyone Deserves Sex Ed (EDSE), Compassionate Customer Service combines social psychology research with tangible communication tools and a 5-step process for answering customer questions. Attendees will leave with a clear understanding of the strong impact compassion and empathy can have in a retail environment, how to strengthen their own compassion and empathy muscles, and ways to effectively improve their day-to-day interactions in their professional AND private lives!
“Stellar customer service is key for forming lasting, loyal relationships with adult retail shoppers, and that includes responding to customers in a compassionate manner,” Hodder-Shipp says. “Compassionate Customer Service will teach adult industry professionals effective ways to communicate with people who might not know what they’re looking for or might be seeking more than just a product recommendation, and help create a sense of trust that can turn that shopper into a loyal lifelong customer.”
Compassionate Customer Service is scheduled Friday, Aug. 30 at 11 a.m. PDT/2 p.m. EDT and will take place online. Attendees can participate from anywhere in the world via phone or computer. Tickets are $59 per person; and following payment, attendees will receive a private link that directly connects to the live webinar.
Learn more at https://annehoddershipp.com/events/2019/8/15/compassionate-customer-service or signup directly at https://annehodderappointments.as.me/customerservice.
Hodder-Shipp has worked in the adult industry since 2007; she is the founder of sex-positive PR and marketing firm Hodder Media Inc. and the lead educator at EDSE, which hosts online trainings, professional development workshops, and certifications for sexuality professionals. EDSE’s next 25-hour sex educator certification will take place Nov. 9-10 and 16-17 in Los Angeles – learn more or sign up here: https://everyonedeservessexed.com/certification.
