Sportsheets has promoted Sylvia Lopez to customer experience manager.
A Sportsheets veteran of 10-plus years, Lopez is focused on her primary objective: ensuring all customer needs are met by the service team. As an integral member of the company’s overall sales efforts, Lopez will continue to manage select customer accounts.
“Watching Sylvia become such a vital part of the Sportsheets team over the last 12 years is truly rewarding,” said Sportsheets CEO Julie Stewart. “We wanted to create a position where Sylvia could continue to excel—and with her remarkable passion for helping our customers succeed, the role of a customer experience manager seemed like a perfect fit.”
Lopez began her industry career in 2009 as a Sportsheets receptionist and quickly rose to the position of one of the company’s top sales representatives. After rebuilding the customer service team earlier this year, Lopez is energized and welcomes her new position with open arms.
“I am very excited about my new role as customer experience manager,” Lopez says. “The position allows me to continue to forge stronger connections with Sportsheets customers in order to fulfill their specific needs. In addition, I’m thrilled to manage a talented, hungry new team and look forward to sharing with them the essentials of impeccable customer service and relationship building.”
Lopez and the rest of the Sportsheets team are currently preparing for the company’s summer product release scheduled for early Q3.